Our Services

Nationwide Support

From your initial call to our dedicated service line; 0800-MITECH (0800 648324) we have a committed team on 24 hour call ready to help.

Our experienced technicians are based from well located North Island hub to provide the timeliest response nationally including the Pacific Islands. Our aim is to minimize production downtime (and total costs) when things go wrong and our expertise is needed. Initially we can assist remotely while, following customer confirmation, we plan to reach your site safely, quickly and well prepared.

• MITech customers can be assured that our management standards including Work Safe, SOP and Insurance policies meet the highest compliance ratings for work on third party sites.
• Our vehicles are fully equipped with the parts required to cover the majority of issues.
• Our networked communications and machine traceability database enhances assessment, time efficiency and resolution delivery.
• Our central Head Office facility, parts store, and staff are resourced to back our regional customer support network.
• Operational machines ready for sale/lease and installation are on hand for immediate back-up covering most technologies.

Engineered Solutions

At MITech we have a dedicated team of Engineers to provide a complete solution for your custom projects as well as adding that next level of skills for introducing and commissioning hardware and technologies into a new or existing production line.

3D printing is an example of a recent breakthrough now in practise; we can embrace progress with previously considered “impossible” options, effectively commercialised with the aid of prototyped and trialled parts using 3D printing, as a rapidly developing technology.

This is just one of the tools adding to the comprehensive skill set and resources required where no two printing/coding/labelling projects are the same.

The list starts with; Solid Works 3D CAD design, prototyping parts, detailed costing and project management. Automation and fabrication. Software engineering, Integration trials, and commissioning.

We welcome your inquiry to discuss your development plans and projects.

Lease and Rental

MITech offer a range of lease and rental options to meet your product marking and coding requirements

MITech understand the changing needs of your production schedule and the cost of purchasing capital equipment for work which may only be short term. Rental equipment for short term projects or production back-up, could be the fast efficient solution.

Lease options are also available if you require equipment on a long-term basis. MITech welcome discussions to arrange operating and finance lease packages to suit your needs.

MIPlan

Protect your valued technology investment and secure your cost and production targets by planning ahead with MIPlan maintenance plans.

MITech will work with you to plan efficient maintenance schedules from our extensive data base and the specific factors to ensure maximum production availability. Managed servicing schedules will let you focus on your core activity.

MIPlan schedules can also be customised to meet the needs of your business from weekly visits to your site, to annual inspections and maintenance.

Contact us today to discuss your needs, and book a visit from our factory trained service team.

We can also help with Staff Training, waste inkjet fluid recovery and disposal.

• 12 ,24 & 36 Month maintenance agreement options to fix your costs.
• Options for periodic inspections.
• 10% discount on spare parts fitted during MIPlan visits.
• Preferred support access for MIPlan customers.
• Serious pain reduction from mitigating costs and production losses.

Proactive Maintenance

Prevention is always better than a cure, so we recommend our experienced service team regularly maintain your MITech solution. Your maintenance programme will be customised to your needs – from a simple once-a-year onsite inspection and service to regular visits to support non-stop production.

Training

When you first purchase marking or coding technology, MITech can provide you with a customised training programme for your operators at our place or yours. Training is generally a combination of hands-on and classroom work. Refresher training is also available.

Waste Recovery & Recycling

MITech is committed to the best sustainability practices, including recycling and waste recovery. We ensure that waste solvents, inks and cleaning solutions are efficiently recovered from your premises – a practice that helps your carbon footprint as well as ours. Waste collected from our customers is carefully sorted, then despatched for recycling. Anything that can’t be recycled is disposed of in a responsible manner.

Consumables

MITech supplies purpose manufactured consumable products offering the perfect match for superior print quality. These include FDA-approved, RoHS-compliant, UV-resistant and washable inks for your Markem-Imaje printers.

Markem-Imaje quality controlled inks and fluids are guaranteed to operate as matched to your Markem-Imaje printer, while meeting the manufacturer’s requirement for the printer warranty.

• The use of the correct inks and fluids is also directly linked to WorkSafe compliance and effective servicing by the MITech team.
• Firstly a mandatory safety requirement is met by having a compliant Safety Data Sheets (SDS) for the relevant approved products.
• Secondly the specified ink must be running in the machine for trouble shooting or servicing to proceed since an incorrect ink could be the source of the problem.

Thermal transfer ribbons are not all created equally. For your Datmax O’Neill and Markem Imaje Thermal Transfer Overprinters, we supply manufacturer specified quality ribbons. These high quality products can also be used in your desktop and thermal transfer overprinters from other manufacturers.